itsm kpis and metrics guide: list of kpis to track and best practices for kpi tracking - Perspectium (Computers - Information Technologies)

Item ID 2612133 in Category: Computers - Information Technologies

itsm kpis and metrics guide: list of kpis to track and best practices for kpi tracking - Perspectium
n IT service management, both KPIs and metrics matter. But they serve different purposes. KPIs align with business goals and reflect how well IT is supporting overall success. Metrics, on the other hand, capture the operational details, such as response times, ticket volumes, and resolution rates.
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Target State: Australian Capital Territory Target City : All Cities Last Update : 11 April 2025 8:42 PM Number of Views: 105	Item Owner : Perspectium Contact Email: Contact Phone: +1 8886208880

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2025-04-17 (0.266 sec)